How Comptoir Libanais revolutionised preordering using SetMenu

93%

Customers rated using SetMenu positively

86%

Customers would preorder again using SetMenu

71%

Customers preferred using SetMenu to other methods

Comptoir Libanais is a vibrant restaurant chain bringing the flavours and warmth of Lebanese cuisine to the UK. Known for its colourful décor, welcoming atmosphere, and delicious mezze, grills, and tagines, it offers an authentic taste of the Middle East in a casual dining setting.

SetMenu changes the game

The challenge

Comptoir Libanais prides itself on bringing people together over delicious Lebanese cuisine, but managing large party bookings can present challenges. Accurate pre-orders and smooth service flow are essential but can become complex, especially during peak hours. Miscommunication between front-of-house staff and the kitchen may lead to delays or errors, impacting the overall dining experience. Additionally, last-minute cancellations or no-shows often disrupt operations and affect revenue. To uphold its high standards of hospitality, Comptoir Libanais needed an efficient solution to streamline large party management and maintain the welcoming atmosphere it is known for.

The solution

By using SetMenu’s automated system, Comptoir Libanais reduced miscommunication, improved order accuracy, and ensured smoother coordination between front-of-house and kitchen teams. Preorders and table planning became more efficient, minimising delays and maximising table turnover. With fewer no-shows and better guest management, they enhanced both operational efficiency and customer satisfaction, allowing staff to focus on delivering a warm and vibrant dining experience.

“Set Menu played a crucial role in delivering a brilliant festive period. The platform made preordering seamless for guests, allowing them to manage their selections with ease while also giving our teams the tools to easily manage peak operations. Our guests appreciated the simplicity of booking and ordering, and our teams loved how easy it was to track and manage everything.”

Travis Fish – Operations Director

“It was great, saved a lot of time and allowed everyone to just enjoy the food without any hassle. It allowed me and my family to spend more time with each other then fussing about with the food.

Comptoir Libanais / SetMenu user

“It was easy to navigate and very straightforward, especially in comparison to other pre-booking set menus I have had to do before. It was friendly and smooth sailing.”

Comptoir Libanais / SetMenu user

“It made arrangements so much easier. We weren’t waiting for ages, our table was ready, and there was a set menu which everyone was happy with.

Comptoir Libanais / SetMenu user

The benefits of SetMenu

£15k

Average annual labour savings per venue

4HRS

Average time saved per booking

10x

Increase in customer data captured per booking

Streamline your business

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